DreamLine offers the following parts only, limited warranty (for the designated period) for its products and components thereof (the “Limited Warranty”). Dreamline’s Limited Warranty extends only to the consumer who originally purchased the product and applies solely to residential use. DreamLine will, at its election, repair or replace a product found by DreamLine, in its sole judgment, to be defective within the warranty period (as defined below). The words “you,” “your,” and “yours” in this Limited Warranty refers to the consumer who originally purchased the product. This Limited Warranty applies during the warranty period so long as the product remains in your use and the product at issue remains in its original place of installation.
This Limited Warranty applies only to DreamLine® products purchased from an authorized dealer in the United States or Canada. Proof of purchase (i.e. original sales receipt) from your purchase must be provided with all warranty claims and any claim made without proof of purchase may be denied. A warranty claim must be made by you within thirty (30) days of discovery of the alleged non-conformity or defect or such claim may be denied. It is the express intent of DreamLine that this Limited Warranty in regards to the applicable purchased products is pursuant to all applicable sections of the Uniform Commercial Code (“UCC”) Article 2 governing the sale of goods.
Neither the authorized DreamLine dealer, nor any other person, is permitted to make any affirmation, representation, or warranty other than those contained in this limited warranty. Any affirmation, representation, or warranty other than those contained in this Limited Warranty shall not be enforceable against DreamLine or any other person.
DreamLine’s replacement of a product is limited to supplying a replacement product or part (same as existing, or if not available, a comparable product). DreamLine’s warranty obligation shall be discharged upon tender of parts, replacement, or repair of the product. YOUR REFUSAL TO ACCEPT THE TENDER TERMINATES ALL WARRANTY OBLIGATIONS AND VOIDS THE WARRANTY. Costs of freight associated with (i) returning products to DreamLine for repairs or replacement and (ii) shipping of replacement product(s) or parts covered by this limited warranty is your sole responsibility. Any product replaced or repaired during the warranty period will be covered only for the remaining period of the original limited warranty.
Any modification or alteration of any DreamLine product by any person will void this Limited Warranty. DreamLine recommends that product installations and repairs be performed by an experienced professional in the installation of bathroom products (specifically, glass shower and tub doors) and in accordance with the installation manual without modification. Installation or repairs that deviate from the installation manual shall VOID THE WARRANTY. Installation of certain products, including, without limitation, glass products (specifically, shower and tub doors) by an inexperienced installer may result in glass breakage and, consequently, may cause personal injury or even death. Please note that tempered glass is designed to fracture into small pieces and breakage of such may result in injury or death.
This Limited Warranty shall not apply to breakage or damages caused by normal wear and tear, fault, carelessness, abuse, misuse, misapplication, improper maintenance, alteration or modification of the unit, as well as chemical or natural corrosion, accident, fire, flood, act of God or any other casualty. Improper care and cleaning will VOID THIS LIMITED WARRANTY. Use of cleaners containing abrasive cleansers, ammonia, bleach, acids, waxes, alcohol, solvents or other products not recommended for hardware finishes, glass or acrylic, as they may damage the metal, glass or acrylic finish of your product, will VOID THIS LIMITED WARRANTY. For additional product maintenance instructions, please refer to the product installation manual. DreamLine is not responsible for any issues arising in connection with errors or omissions in information provided on DreamLine’s or a dealers’ websites. This limited warranty does not extend to any non-DreamLine plumbing or other components installed by installers, end users, or by any party other than DreamLine.
IN NO EVENT WILL DREAMLINE BE LIABLE FOR COSTS OF REPAIR, REPLACEMENT OR INSTALLATION OF ANY MATERIALS, INCLUDING BUT NOT LIMITED TO TILE, MARBLE, CAULKING, DRYWALL, CEMENT BOARD, BACKER BOARD, GROUT, AND ADHESIVE. DREAMLINE IS NOT RESPONSIBLE FOR INSTALLATION, REMOVAL, OR REINSTALLATION COSTS OF ANY PRODUCT REQUIRING WARRANTY.
The Limited Warranty covers replacement parts for all defects for the designated period. Please allow 24-48 hours for processing of warranty issued parts. LABOR CHARGES AND/OR DAMAGE INCURRED DURING INSTALLATION, REPAIR, OR REPLACEMENT, AS WELL AS ANY OTHER KINDS OF ANCILLARY COST, LOSS OR DAMAGE ARE EXCLUDED. ONCE WARRANTY REPLACEMENT PARTS ARE SHIPPED, THE WARRANTY IS ACTIVATED AND SUCH PRODUCT MAY NOT BE RETURNED FOR REFUND THEREAFTER.
NOTWITHSTANDING ANY OTHER TERMS IN THIS LIMITED WARRANTY, THE DURATION OF THE APPLICABLE LIMITED WARRANTY EXCLUDES ALL INDUSTRIAL, COMMERCIAL AND BUSINESS USAGE. THE WARRANTY PERIOD FOR PRODUCTS INSTALLED FOR COMMERCIAL APPLICATIONS OR USED IN COMMERCIAL VENTURES, INCLUDING BUT NOT LIMITED TO MOTELS, HOTELS, CASINOS, STUDENT HOUSING, CONDOS, APARTMENTS, AND FITNESS CENTERS, IS A ONE (1) YEAR FROM THE DATE OF PURCHASE FOR SHOWER DOORS, BATHTUB DOORS, SHOWER ENCLOSURES, SHOWER BASES, AND BACKWALLS, WITH ALL OTHER TERMS OF THIS WARRANTY APPLYING EXCEPT THE DURATION OF THE WARRANTY.
DREAMLINE SHOWER COLUMNS AND DREAMLINE SHOWER SEATS ARE NOT INTENDED FOR COMMERCIAL USE. THERE IS NO WARRANTY, EXPRESS OR IMPLIED, EXTENDED FOR THESE PRODUCTS FOR COMMERCIAL, INDUSTRIAL OR BUSINESS USE AND DREAMLINE HEREBY DISCLAIMS ANY WARRANTY OF ANY TYPE, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, FOR THESE PRODUCTS.
DREAMLINE HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, (i) FOR PRODUCTS SOLD AS DEALER OR STORE DISPLAYS, (ii) FOR PRODUCTS USED OUTSIDE OF THE UNITED STATES OR CANADA, AND (iii) FOR PRODUCTS USED IN CONNECTION WITH A HOT TUB, JETTED TUB, WHIRLPOOL, SPA, HYDROTHERAPY TUB, OR ANY BATHING FIXTURE THAT CIRCULATES OR PUMPS WATER INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
THE FOREGOING LIMITED WARRANTIES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. DREAMLINE IS NOT LIABLE FOR PERSONAL INJURIES OR DEATH TO ANY PERSON OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, SPECIAL OR PUNITIVE DAMAGES, LOSS OF USE, LOSS OF TIME, LOSS OF PROFITS, INCONVENIENCE, INCIDENTAL EXPENSES, LABOR OR MATERIAL CHARGES, OR ANY OTHER COSTS RESULTING FROM THE USE OF ITS PRODUCTS OR PERTAINING TO THE APPLICATION OF THE PRESENT LIMITED WARRANTY, OR RESULTING FROM THE REMOVAL, IMPROPER INSTALLATION OR REPLACEMENT OF ANY PRODUCT OR PART COVERED BY THIS LIMITED WARRANTY.
This Limited Warranty applies to Bath Authority LLC (“DreamLine”) products purchased after October 1, 2021. DreamLine reserves the right to modify this Limited Warranty at any time, provided however, that the Limited Warranty in effect at the time of purchase is the applicable Limited Warranty for the product purchased. The warranty periods for specific products for residential consumers (non-industrial, non-commercial, non-business use only) are as specified below:
DreamLine warrants the below products to be free from defects in workmanship and materials under normal residential use for a period commencing from the initial date of purchase by the owner, contractor, or builder from an authorized DreamLine dealer for the life of the product as long as the original consumer purchaser resides in the home in which the product is installed. DREAMLINE DOES NOT WARRANT GLASS FOR SCRATCHES, CHIPS, WATER SPOTS, BREAKING OR ANY OTHER DAMAGE AFTER INSTALLATION. THE WARRANTY SHALL BE VOID IF THE SHOWER SEAT IS NOT PROFESSIONALLY INSTALLED INTO THE STUDS ON A PROPERLY REINFORCED WALL (SUCH AS STATED IN THE PRODUCT INSTALLATION MANUAL).
DreamLine warrants Vanities purchased by the owner, contractor, or builder from an authorized DreamLine dealer to be free from defects in workmanship and materials under normal residential use for a period of five (5) years from the date of purchase of the product as long as the original consumer purchaser resides in the home in which the product is installed.
DreamLine warrants All Hardware Finishes purchased by the owner, contractor, or builder from an authorized DreamLine dealer to be free from defects in workmanship and materials under normal residential use for a period of three (3) years from the date of purchase of the product as long as the original consumer purchaser resides in the home in which the product is installed.
DreamLine warrants the below products purchased by the owner, contractor, or builder from an authorized DreamLine dealer to be free from defects in workmanship and materials under normal residential use for a period of one (1) year from the date of purchase of the product as long as the original consumer purchaser resides in the home in which the product is installed.
The laws and regulations that govern the installation and use of shower or tub doors, shower enclosures, shower bases, and other accessories may vary by region, state, or municipality. This Limited Warranty gives you specific legal rights. You may also have other rights, which vary from state to state or province to province. Some states/provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of special, incidental or consequential damages, so these limitations and exclusions may not apply to you. In the event state law precludes exclusion or limitation of implied warranties, the duration of any such warranties shall be no longer than, and the time and manner of presenting any claim thereon shall be the same, as provided in this Limited Warranty. EXCEPT AS OTHERWISE PROVIDED ABOVE, DREAMLINE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, OR COMPLIANCE WITH ANY CODE. DREAMLINE IS NOT RESPONSIBLE FOR VERIFYING BUILDING CODE RESTRICTIONS ON INSTALLATION OR USE, AND ANY SUCH COMPLIANCE IS EXCLUDED FROM THIS WARRANTY.
To file a warranty claim all of the following information is required:
Submit required information by e-mail, mail or fax:
Email: [email protected]
Mailing Address:
DreamLine Warranty Service Center
75 Hawk Road
Warminster, PA 18974
Fax: 1-866-857-3638
Or, contact the Technical Support Center Monday through Friday, 9:00 am – 6:00 pm EST: 1-866-731-2244
