WHY WORK FOR DREAMLINE?

A great place where employees can share ideas on how to improve the company as a place of business. Ideas are valued, appreciated and strongly considered at DreamLine. Our corporate culture is to ensure the happiness of our employees. Happy employees ensure that our customers and partners are 100% satisfied. DreamLine doesn’t offer jobs, we offer careers. We are committed to putting the right people in the right positions and offer opportunities of advancement to those who excel.

DreamLine is a technology-driven designer, manufacturer, and marketer of premium shower products, including frameless glass shower doors, shower enclosures, and acrylic shower bases. DreamLine offers over 4,000 products across over 60 models including a number of top-selling frameless shower doors. DreamLine’s disruptive technology has enabled it to offer a large variety of stock shower doors to meet the diverse style and appearance preferences of consumers, designers, and builders, at a fraction of the cost of custom shower door options. DreamLine will continue to invest in cutting edge technology to enhance its market-leading position.

  • IT Help Desk Technician - Warminster, PA

    • Job Summary

      The IT Help Desk Technicians is a member of a specialized team that provides a single point of contact for end-users to receive support for all technology related issues within the company's computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software, printers, mobile devices, and telephone equipment to ensure they all work as designed. They provide end-user assistance and troubleshooting problems in person, by telephone and via e-mail in a timely and efficient manner with a sense of customer service in mind.

       
    • Job Responsibilities

      • Provide onsite and remote support to end-users.
      • Resolve helpdesk requests from end users via telephone, walk-ins, email, text message, and IMs in a courteous manner.
      • Respond to assigned tickets and tasks in accordance with SLA guidelines.
      • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made and actions taken, through to the final resolution.
      • Apply diagnostic utilities and best practice methodology to aid in troubleshooting.
      • Inform Supervisor of any and all technical support documentation that needs updating/amending when needed.
      • Setup and support mobile devices (Android, iOS, etc.).
      • Troubleshoot Windows Desktop and Microsoft Office applications.
      • Access software updates, drivers, knowledge bases, and “frequently asked questions” resources on the internet to aid in problem resolution.
      • React to service outages promptly with adherence to standard operating procedures.
      • Take ownership of tasks and follow through to ensure complete resolution.
      • Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, implementing file backups, and configuring systems and applications.
      • Test fixes to ensure that the problem has been adequately resolved.
      • Perform post-resolution follow-ups to help requests.
       
    • Position Qualifications

      • Associate degree in a technology related field or equivalent training.
      • Minimum of 4 years’ of experience working as an IT support technician in a corporate environment.
      • In-depth understanding of Windows desktop operating system.
      • Knowledge of AD, DHCP, DNS and MS Exchange.
      • Basic knowledge of Windows networking.
      • Ability to explain or teach technical procedures to non-technical users.
      • Ability to pay close attention to details while performing technically detailed tasks.
      • Ability to learn quickly on the job and keep up with technology changes.
      • Excellent written and oral communication skills, with extremely accurate documentation skills.
      • Ability to work effectively in a team with minimal supervision.
       
    • Please submit your resume with salary requirements to recruiting@dreamline.com.

    • DreamLine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • Graphic Designer - Warminster, PA

    • Summary of Position:

      The Graphic Designer will apply art, design, and copy layout skills to create visually engaging concepts such as logos, promotional and branding materials, communication media, and other print and digital materials.

       
    • Essential Duties and Responsibilities:

      • Collaborates with client, manager, art director, and/or other project participants to understand project assignment, audience, and intended message.
      • Creates original visual media that communicates the desired feeling or message in an engaging and unified way.
      • Chooses graphics, clip art, and stock photography, as appropriate; may enhance choices with simple drawings.
      • Selects fonts for written copy; produces sample layout for approval by client or other project participants.
      • Prepares drafts of design work and provides samples to editorial or other appropriate staff or departments for review.
      • Revises projects as necessary based on collaborative feedback process.
      • Consults with graphics manager, art director, and/or other team members as needed on complex or specialized projects.
      • Prepares print orders and assembly instructions on notification of final approval.
      • Maintains records of billable project time as required.
      • Performs other related duties as assigned.
       
    • Required Skills:

      • Excellent verbal communication skills.
      • Excellent interpersonal and customer service skills.
      • Critical thinker, active listener, and effective communicator (both written & verbal).
      • Strong time management and organization skills, with the ability to handle multiple competing priorities in a fast-paced environment with strict deadlines.
      • Ability to work independently and as part of a team.
      • Dependable and flexible with the ability to work on multiple assignments as needed.
       
    • Working Conditions:

      This job operates in a professional office and warehouse environment. The role routinely utilizes standard office equipment such as computers, phones and fax machines.

       
    • Physical Demands:

      Sedentary work environment, sitting the majority of the workday with occasional walking and standing. Ability to exert up to 30 pounds of force occasionally to lift/carry. Close visual acuity to prepare and analyze data on a computer screen.

       
    • Required Education and Experience:

      Bachelors degree required and/or significant coursework in Art, Graphic Design or related discipline 1 to 3 years’ of related work experience preferred.

       
    • Please submit your resume with salary requirements to recruiting@dreamline.com.

    • DreamLine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • IT Project Manager - Warminster, PA

    • Job Description

      The IT Project Manager will plan, organize, implement, integrate, monitor, and control cross-functional Information Technology projects for ERP, bar coding, e-Commerce, and other key projects.

       
    • Job Responsibilities

      • Facilitate growth by understanding departmental and company-wide strategies and goals, and how Information Technology strategies and systems can contribute to organizational success.
      • Advance efficiencies by evaluating trends, identifying deficiencies, developing project scopes & objectives, and implementing technological strategic solutions within assigned functional areas through special projects.
      • Develop detailed project design plans, identifying the resources and manpower needed to accomplish predetermined goals. Track and evaluate progress from inception to satisfactory completion in terms of schedule, budget and scope.
      • Verify project results through strategic analysis and conducting system audits of technologies implemented.
      • Preserve assets by implementing information security and control policies, back-up protocols, and disaster recovery procedures.
      • Present oral and written reports defining plans, barriers, and resolutions to stakeholders, team members, end users, and Executive Management.
      • Maintain professional and technical knowledge by attending educational seminars/workshops and benchmarking state-of-the-art practices.
      • Cross train back-up support staff.
       
    • Position Qualifications

      • Minimum of 5 years of IT Project Management experience with increasing levels of responsibility.
      • Bachelor’s degree in Computer Science, Information Technology, or a related field.
      • CompTIA Project+, PMP, CPMP, or similar certification a plus.
      • Solid technical background with experience in software development, mobile app development, web technologies, and system integration.
      • Experience in MSSQL Server, XML, APIs, Drupal, PHP, .NET.
      • Advanced proficiency in all project management skills, including risk management.
      • Thorough understanding of PM phases (including initiate, prepare, execute & control, and close).
      • Proficient in Microsoft Project or other Project Management (PM) software.
      • Experience in all or some of the following management systems preferred: Enterprise Resource Planning (ERP)/Inventory Management Software, Human Resource Information Systems (HRIS), Customer Relationship Management (CRM).
      • Ability to foster trusting relationships with all associates, from stakeholders to team members to end users.
      • Active listener and effective communicator (both written & verbal).
      • Intermediate knowledge of Microsoft Office Suite.
       
    • Please submit your resume with salary requirements to recruiting@dreamline.com.

    • DreamLine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

  • IT Technical Team Lead - Warminster, PA

    • Job Description

      The IT Technical Team Lead position installs, modifies and makes minor repairs to personal computer hardware and software systems, and provides technical advice and support to system users. This position will also require oversight of help desk staff and ticketing system, providing guidance where needed.

       
    • Job Responsibilities

      • Provide onsite and remote support to end-users.
      • Resolve helpdesk requests from end users via telephone, walk-ins, email, text message, and IMs in a courteous manner.
      • Respond to assigned tickets/tasks in accordance with SLA guidelines Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
      • Apply diagnostic utilities and best practice methodology to aid in troubleshooting.
      • Inform Supervisor of any and all technical support documentation that needs updating/amending when needed.
      • Setup and support mobile devices (Android, iOS, etc…)
      • Troubleshoot Windows Desktop and Microsoft Office applications
      • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
      • React to service outages promptly with adherence to standard operating procedures
      • Take ownership of tasks and follow through to ensure complete resolution
      • Perform hands-on fixes at the desktop level, including installing and upgrading hardware/software, implementing file backups, and configuring systems and applications
      • Test fixes to ensure problem has been adequately resolved.
      • Perform post-resolution follow-ups to help requests.
       
    • Position Qualifications

      • Minimum 1 to 3 year of managing a help desk team
      • 3 years of experience working on an active help desk
      • A+ certification preferred an associate degree in a technology-related field or equivalent training.
      • In-depth understanding of Windows desktop operating system.
      • Knowledge of AD, DHCP, DNS, Networks, PC hardware and software, Shoretel (or VOIP) and MS Exchange
      • VLANs, Network balancing, Cisco Meraki, Access points, Switches, Security appliances, Office 365 management, MDM management, Windows 7 and 10 Pro as well as some MAC and Linux
      • Basic knowledge of Windows networking
      • Ability to explain or teach technical procedure to non-technical users
      • Ability to pay close attention to details while performing technically detailed tasks
      • Ability in learning quickly on the job and keeping up with technology changes.
      • Excellent written and oral communication skills.
      • Excellent and accurate documentation skills.
      • Ability to work effectively in a team with minimal supervision.
       
    • Please submit your resume with salary requirements to recruiting@dreamline.com.

    • DreamLine provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

    • This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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