Frequently Asked Questions

  • Q: How do I know what size door I need for my space?

    A: Ordering the correct size shower/tub door is extremely important for a proper installation. Measuring must be done after the tile or finished wall material has been installed. Check to ensure that your walls are plumb and that your shower base/tub or flat surface shower floor is level. Please refer to our “Finished Wall Dimensions” page for measuring instructions. Plumb walls are not “a must” condition, but just a criteria to select the correct door.

  • Q: Where can I purchase the plumbing fixtures or tile shown in the pictures of your doors?

    A: The plumbing fixtures and tiles shown in the pictures are not a specific manufacturer’s product and are used as graphic representations only. At this time, DreamLine does not manufacture plumbing fixtures or tile products.

  • Q: What should I use to clean my DreamLine shower door?

    A: We recommend removing water with a glass squeegee or soft cloth after each use to avoid water spots. Clean your door with a soft cloth and a mild soap, such as a liquid dish soap. Do not use any abrasive or harsh cleaners.

  • Q: What does frameless and semi-frameless mean?

    A: All of DreamLine’s shower doors are made of frameless, tempered glass panels. Shower door models with the ability to adjust for out of plumb conditions will feature a framed perimeter and are considered to be semi-frameless as the glass panels themselves, do not have frames.

  • Q: Where can I see your DreamLine products?

    A: Please go to our “Where to Buy” page, for a list of our dealers in your area. Dealers with DreamLine showroom displays will be featured with a star next their entry.

  • Q: What size base do I need for my shower enclosure?

    A: All of our enclosure models that have matching bases will be 2’’ smaller than the corresponding base to allow for proper installation. For example, if you are looking at a 34x34’’ enclosure, the corresponding base will be 36x36’’.

  • Q: Are your doors reversible?

    A: Yes, all DreamLine doors are reversible for left or right installation.

  • Q: What is your return policy?

    A: The return policy depends on the dealer from whom you purchased your product through, not DreamLine directly.

  • Q: Can I purchase just the hardware for this door?

    A: At this time, we do not sell hardware of our models separately.

  • Q: Can I purchase just a stationary panel from “model x”?

    A: At this time, we do not sell individual glass panels separately.

  • Q: What is the difference between a pivot and a hinged door?

    A: A hinged door is attached directly to the wall or stationary glass and opens like an interior door in your house. Hinges attached directly to walls require studs behind the finished walls.

    A pivot door has a pivot assembly that is attached to a wall profile system that is attached to your finished wall. The pivot assembly attaches to the glass at the top and bottom much like a refrigerator door. It does not require studs behind the finished walls for installation.

  • Q: What does bypass sliding door mean?

    A: A bypass sliding door, also known as a dual sliding door, is a sliding door with both doors having the ability to slide. They actually “bypass” each other to allow for entry at the front or back of your shower.

  • Q: Do any of your models have a protective glass coating?

    A: Yes, our Enigma series’ of doors and enclosures has a Clear Glass Protection Coating which helps prevent buildup of hard water and lime scale.

  • Q: How quickly will I receive my DreamLine product?

    A: We ship within 24-48 hours from the time an order is placed. All items ship from our warehouse in Pennsylvania. Transit times vary depending on where the item is shipping to.

  • Q: Can I purchase directly from DreamLine?

    A: As the manufacturer, we do not sell direct to consumers. To purchase a DreamLine product, please contact any of our authorized retailers. You can use the “Where to Buy” link at the top banner of our website. Simply enter your zip code for a list of DreamLine retailers in your area.

  • Q: Will the base from “brand X” work with your enclosure?

    A: We cannot guarantee that another manufacturer’s base will work with our enclosures. Our glass and bases are specifically designed to fit together.

  • Q: What is the difference between Unidoor, Unidoor Plus, and Unidoor Lux?

    A: The Unidoor can be a single moving glass door or a moving door and stationary glass panel combination. The moving door panel is attached to the wall with hinges and the stationary panel is attached to the wall by a metal, glass/wall profile system. The wall profile is 2" wide and is attached to your wall. The glass profile is first attached to your glass, then you slide this panel into the wall profile. You adjust the panel to your width and plumb specifications this way. The Unidoor has the ability to be adjusted within a 1” range. The Unidoor is a semi-frameless unit.

    The Unidoor Plus is a moving glass door attached to the wall with hinges and a glass panel attached to the wall with a "U-Channel". The "U-Channel" is a metal frame, 1"wide and the stationary panel slides into it, giving a more frameless look than the Unidoor. The Unidoor Plus has the ability to be adjusted within a ½” range only. The Unidoor Plus is a semi-frameless unit.

    The Unidoor Lux is a moving glass door attached to the wall with hinges and a stationary glass panel attached to the wall with “wall brackets". Wall brackets look very similar to hinges, but they do not move. The Unidoor Lux is a completely frameless unit with no out of plumb adjustment. It is required that your finished opening be a whole number measurement only.

    Please note: ALL Unidoors, no matter what model, require studs behind your finished wall where the door hinges will be mounted.

  • Q: What is the difference between Aqua, Aqua Ultra, and Aqua Lux?

    A: The Aqua has 1/4" thick glass. The moving door has hinges that attach to a stationary panel and the panel is attached to your wall by a wall and glass profile system. The wall profile is a 2" wide metal channel that the stationary panel slides into, making the Aqua a semi-frameless unit. The Aqua does offer the fullest range of out of plumb adjustment (3/8”).

    The Aqua Ultra has 5/16" thick glass. The moving door has hinges that attach to the stationary panel and the panel is attached to the wall with a "U-Channel". The "U-Channel" is 1" wide and the stationary panel slides into it, giving a more frameless look than the Aqua, but with only a ½” of out of plumb adjustment. The Aqua Ultra is a semi-frameless unit.

    The Aqua Lux has 5/16" thick glass. The moving door has hinges that attach to the stationary panel and the panel is attached to the wall with "wall brackets". The Aqua Lux is a completely frameless unit with no out of plumb adjustment.

  • Q: What is the difference between Enigma, Enigma X, and Enigma Z?

    A: The Enigma has superior 1/2" thick glass. The door has an effortless sliding operation with large quad wheel assemblies on a Stainless Steel track. The Enigma must be mounted on a solid surface base or reinforced base and requires a 3 ¾” threshold. The Enigma is a completely frameless unit with no out of plumb adjustment.

    The Enigma-X has premium 3/8" thick glass. The door has an effortless sliding operation with large dual wheel assemblies on a Stainless Steel track. The Enigma-X requires a 2 ¾” threshold on the shower base. The Enigma-X is a completely frameless unit with no out of plumb adjustment.

    The Enigma-Z has premium 3/8" thick glass. The door is an effortless sliding operation with large dual wheel "barn door style" hardware assemblies on a Stainless Steel track. The Enigma-Z requires a 2 3/8” threshold on the shower base. The Enigma-Z is a completely frameless unit with no out of plumb adjustment.

  • Q: What is a wall profile, and how is it adjustable?

    A: A wall profile is a metal channel that the stationary panel slides into after the glass profile has been attached to it. The ability to make adjustments for width and out-of-plumb conditions comes from the depth of the wall profile and how far in you slide the stationary panel.

  • Q: What is a U-Channel profile?

    A: The U-Channel is a metal channel that is 1” wide. The U-Channel system holds the stationary panel and only allows for ½” of width and out of plumb adjustment while offering a more frameless look.

  • Q: Where and how do I order replacement parts?

    A: Please feel free to call our Customer Support Department at: 1.866.731.2244 or email us at: support@dreamline.com Monday-Friday 8am-7pm EST

  • Q: What if I have questions about installing my DreamLine door?

    A: We have Tech Support folks ready and waiting to help. Feel free to contact us Monday-Friday 8am-7pm EST at 1.866.731.2244 or email us at support@dreamline.com

  • Q: Where can I get information for product updates for my website?

    A: You can always find the latest information on our products for updates in our dealer portal. Please click on the “Login” link at the top of this page. You will be transferred to the Dreamline Dealer Portal Login page where you can enter your credentials. Once in the portal, all of the information you need will be at your fingertips. You can find all of the files that you need in the “downloads” section to update your site listings. You can also check stock, check order status, download pricelists and find information for discontinued items. If you need your login information, please contact our Customer Support Department at 1.866.731.2244 or email us at support@dreamline.com.