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Hi there - what's the ANSI number on the shower door? Is it tempered glass?

Asked by: Grao
The ANSI stamp on all DreamLine tempered glass products is the required marking to verify that the glass is tempered safety glass and to confirm that the glass has been manufactured in compliance with all legally required standards for manufacturing tempered safety glass. All shower doors made and sold by DreamLine are made from tempered safety glass. If you have any other questions, we invite you to contact our DreamLine PreSales Consultants at 866-282-8413. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
Answered by: DreamLine
Date published: 2022-04-25

Hi there - we are trying to get a city permit to install this shower and our city plan checker is asking for details on the certification. I know that this is cUPC certified. Is there an agency approved number or some other specification detail?

Asked by: Grao
We invite you to contact our DreamLine PreSales Consultants at 866-282-8413 to discuss this further. We can also be reached by sending an email to support@dreamline.com. Our hours of operation are 9am-6pm EST, Monday through Friday. Thank you for your interest in DreamLine.
Answered by: DreamLine
Date published: 2022-04-25

We purchased this kit and have been having lesking issues with what we believe is the shower door. It seems to be leaking in the corner by the shower head wall. The water seems to pool inside the metal frame and then leaks out once it fills up.

Asked by: Reevester
Thank you for reaching out to DreamLine. Our Customer Suppor Team is here to help. I have created case # 01278325 in our system and someone from our Customer Support Team will reach out to you shortly. You can also call the Support Team at any time during our regular business hours, provide this case number, and whoever answers the phone should be able to assist you with this request. The phone number for Customer Support is 866-731-8378 and we are available Mon-Fri from 8am-6pm EST. Thank you for choosing DreamLine.
Answered by: DreamLine
Date published: 2021-06-15

How do you open the door from inside the shower. I only see a pull bar on the outside to go in.

Asked by: Donb521
Thank you for reaching out to DreamLine. There is a sizable knob on the inside of the handle for moving the panel from inside of the shower. If you have any other questions, please contact a DreamLine PreSales Consultant at 866.282.8413. We are available 9am-6pm EST, Monday through Friday and will be happy to answer any questions you may have. You may also send an email to support@dreamline.com or use our Chat with Expert feature on DreamLine.com. Thank you for considering DreamLine.
Answered by: DreamLine Support
Date published: 2021-01-06

When installing the walls and pan. Are the walls ultimately positioned behind the pan, on top, or in front. I just want to be sure my enclosure fits. As of right now my pan fits perfectly (without walls) in my space. 

Asked by: Kevlar
Thank you for reaching out to DreamLine. Your base is installed first and to your studs on a bed of mortar. Next your backer board is installed to the top of the tile flange on the base. Then your acrylic panels are adhered to the backer board, down to the threshold of the base. After that is all dried and cured, you are ready to install your shower door. If you have any other questions, please contact a DreamLine PreSales Consultant at 866.282.8413. We are available 9am-6pm EST, M-F and will be happy to answer any questions you may have. You may also send an email to support@dreamline.com or use our “Chat with Expert” feature on DreamLine.com. Thank you for your interest in DreamLine
Answered by: DreamLine Support 1
Date published: 2019-10-18

will this shower kit go through a 28" door way

Asked by: david58
Thank you for reaching out to DreamLine. Yes, this kit will fit through your 28" doorway. You may need to tip it on its side, but that should not be a problem. If you have any other questions, please contact the DreamLine Customer Support Team at 866.731.2244. We are available 8am-7pm EST, Monday through Friday, and Saturdays from 9am to 5pm EST and will be happy to answer any questions you may have. You may also send an email to support@dreamline.com or use our LiveChat feature on DreamLine.com. Thank you for considering DreamLine.
Answered by: DreamLine Support 1
Date published: 2018-07-12

Where can I get the shower head and control panel (brushed nickel) that are shown in the picture for model:  DL-6117C-04CL?

Asked by: DHughes08034
Thank you for reaching out to DreamLine. Unfortunately the plumbing fixtures in the photos are not actual fixtures, but are graphic representations of fixtures. Please reach out to your retailer regarding something similar. If you have any other questions, please contact the DreamLine Customer Support Team at 866.731.2244. We are available 8am-7pm EST, Monday through Friday, and Saturdays from 9am to 5pm EST and will be happy to answer any questions you may have. You may also send an email to support@dreamline.com or use our LiveChat feature on DreamLine.com. Thank you for considering DreamLine!
Answered by: DreamLine Support 1
Date published: 2018-05-07

I purchased a dreamline infinity shower.  Base. Walls door. Looking for video to help with install...  website video unavailable.      Can u help  tell us where detail video is 

Asked by: Matlene
Thank you for reaching out to DreamLine. Unfortunately, we do not have any installation videos available at this time. You are welcome to contact DreamLine Customer Support to speak with a technician regarding any installation questions you may have. DreamLine's Customer Support Team can be reached by phone at 866-731-2244 or by email at support@dreamline.com. We are available M-F from 8am-7pm EST and Saturday from 9am-5pm EST. Please give us a call and we can help you through any issue. Thank you for choosing DreamLine. We look forward to helping you soon!
Answered by: DreamLine Support 1
Date published: 2018-04-18
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Infinity-Z Sliding Shower Door, Base & Backwalls

Infinity-Z Sliding Shower Door, Base & Backwalls

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