Rated 2 out of 5 by Rick from Constant dripping after 1yearYou get what you pay for. After 1 year the unit is constantly dripping. The valves don't turn off completely. Now I need to find replacement valves or consider buying a new unit.
Date published: 2014-03-14
Rated 5 out of 5 by sbaitcher from Great companyWe bought this when redoing a bathroom. it has worked well and was as described. We had a piece break after 3 years and although out of warranty, the Dreamline company stood behind the product and shipped a new piece free of charge. Cant say enough good things about the company and the product.
Date published: 2016-12-05
Rated 4 out of 5 by idesignsi from Works Very Well and Clients are Happy !!!I am an Interior Designer and I purchased this for a client. They love it and it has functioned very well!!! Thank you. [This review was collected as part of a promotion.]
we need to replace the knob, hose and sprayer for the DreamLine SHCM-27180 unit. please advise where we can get the parts.
Asked by: Helen Catania
Please contact DreamLIne Customer Support at 866-731-2244 and we will be happy to help you with this. We are available Monday through Friday from 8am-7pm EST and Saturday from 9am-5pm EST. You may also send an email to firstname.lastname@example.org. Thank you for your inquiry. We look forward to helping you soon!
Answered by: DreamLine Support
Date published: 2017-11-03
CAN THIS UNIT BE INSTALLED OUTDOORS FOR SUMMER USE
Asked by: ROBERT52
Thank you for your inquiry. DreamLine has not tested our Hydrotherapy Shower Panels for outdoor use. It has been designed, engineered, and is warrantied for indoor use only. Direct sunlight could adversely affect the unit. Unfortunately, I can not recommend this unit for outdoor use. If you have any other questions, please contact the DreamLine Customer Support Team at 866-731-2244 or by sending email to email@example.com. We are available 8am-7pmEST, Monday through Friday and Saturday from 9am-5pm EST. Thank you for your interest in DreamLine!
Answered by: DreamLine Support
Date published: 2016-07-18
can the spray heads for the model shcm-2718 be replaced-nipples are broken after cleaning
Asked by: donna m
Donna, please call in to the DreamLine Customer Support Department at 866-731-2244 or email us at firstname.lastname@example.org regarding your replacement parts. We will be happy to help and get you the parts you need. Thank you for choosing DreamLine!
The Installation Certification Program developed by DreamLine provides general education and training in connection with the installation of DreamLine products. This program cannot anticipate all physical and factual situations, which can only be gained through professional experience and judgment. DreamLine does not guarantee, warrant or endorse the methods, procedures and manner of work/services described or referred to in the educational and training materials, or any work or services performed by any individual person or business; all warranties are expressly excluded. Neither DreamLine nor its officers, directors, members, employees, instructors or agents shall be liable for any loss, damage or claim with respect to any work or services performed, whether or not it is based on the training and education programs. All such liabilities, including special, indirect or consequential damages, are expressly disclaimed and excluded.